Shipping policy

At eBassGuitar, we aim to provide a seamless and reliable shipping experience. Our physical products, including books, are fulfilled and shipped through our trusted partner, Lulu.

• Orders are processed and fulfilled by Lulu. Once your order is confirmed, it will be printed and shipped directly to you.

• Fulfillment times may vary depending on demand and location but typically range from 3–7 business days.

• Shipping times depend on the selected shipping method and destination. You will receive a tracking number once your order has shipped.

• Estimated delivery times:

• If your book has not arrived within 30 days of the shipping confirmation email, please contact us at support@ebassguitar.com.

• We will investigate the issue and provide a solution, which may include:

• Issuing a full refund, or

• Sending a replacement copy with expedited shipping, free of charge.

• We ship worldwide! However, shipping times may vary based on customs processing in your region. Any customs fees or taxes are the responsibility of the customer.

If you encounter any issues with your order, such as tracking problems or delivery delays, please contact us at support@ebassguitar.com. Be sure to include your order number and details of your inquiry for faster assistance.

• Please ensure your shipping address is entered correctly during checkout. We are not responsible for shipments delayed or lost due to incorrect addresses provided by the customer.

• For damaged or defective items, please email us at support@ebassguitar.com with photos of the issue, and we will make it right.